Now hiring
Operational Specialist (Mandarin and English)
About the role
We’re looking for a detail-oriented, reliable person to join our operations team. The work is mainly computer-based: account setup, subscription management, data entry and daily operational tasks.
Responsibilities
- Set up and configure cloud and SaaS accounts following established procedures
- Process account provisioning and subscription-related requests
- Keep account and order records accurate
- Monitor account status and flag potential issues
- Follow internal SOPs and operational checklists
- Maintain records in Excel, Google Sheets and internal tools
- Carry out routine quality-control checks
- Update the operations team on account and order status
- Handle confidential business information responsibly
- Comply with platform terms of service, verification requirements and payment policies
Qualifications
- Bilingual in Mandarin Chinese and English, written and spoken (required)
- Strong attention to detail and the ability to follow procedures
- Comfortable with computers and web-based applications
- Basic Excel or Google Sheets
- Reliable and accurate on repetitive operational tasks
- Prior experience in SaaS operations, e-commerce, customer support or account operations is a plus
- No programming experience needed
Benefits
- 401(k) with matching
- Health, dental, vision and life insurance
- Paid time off