We are committed to protecting your personal data and respecting your privacy in accordance with the EU General Data Protection Regulation (GDPR). This policy outlines how we collect, use, store, and protect your data.
1. Data We Collect
We may collect and process the following types of personal data:
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Name, contact details (e.g., email address), and shipping information
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Payment details (processed securely through third-party providers)
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User preferences, order history, and communication records
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Website usage data via cookies and analytics tools
2. How We Use Your Data
Your personal data is used for the following purposes:
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To process and deliver your orders
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To respond to your inquiries or support requests
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To personalize your experience on our website
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To send relevant updates, promotions, or service information (only with your consent)
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To improve our services and website performance
3. Legal Basis for Processing
We process personal data under the following lawful bases:
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Contractual necessity: To fulfill an order or service agreement
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Legitimate interests: For business operations and customer service
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Consent: For marketing communications or optional services
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Legal obligations: When required to comply with applicable laws
4. Data Sharing and Storage
We do not sell your personal data. We may share it with trusted third parties only for the following:
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Payment processors
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Delivery and logistics partners
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IT service providers for secure data hosting
All third-party providers are GDPR-compliant and contractually obligated to safeguard your information.
5. Your Rights Under GDPR
You have the right to:
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Access the personal data we hold about you
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Correct or update inaccurate data
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Request deletion of your data (“right to be forgotten”)
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Restrict or object to certain processing activities
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Withdraw consent at any time (where applicable)
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Request data portability in a structured, commonly used format
To exercise any of these rights, please submit a written request through our contact form or customer support channel.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined above, or as required by law (e.g., for tax or regulatory compliance).
7. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. This includes encryption, access control, and regular security audits.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and gather usage analytics. You can manage cookie preferences through your browser settings or via our cookie consent banner.
9. Policy Updates
We may update this policy periodically to reflect legal, technical, or business changes. The latest version will always be available on our website.
